The vision for a CMDB/CMS strategy is spot on as a critical underpinning for holistic service management. The execution piece is very tricky. And, in the case of the CMDB, this is a consummate example of the importance of ITIL’s guidance on breaking vision down into manageable, achievable interim goals.

What is a “Service Catalog”? Ask this question to 10 people and y0u may get 20 answers. And the answers vary from a documented resume-like list of IT capabilities to a list of requestable items that IT can provide to an end-user. See the ITIL breakdown …

Both ITIL and Six Sigma are excellent mechanisms to build an effective, productive, service-oriented IT organization. The trick is to understand the role that each plays and assure that your implementation approach is designed to produce the maximum benefit.